Lynne ydw i

Monthly Archives: February 2008

Yeah this might break

So hubby took the car to the dealership this morning, the water pump might be fubar. Not really a problem, we’re still under warranty.

He leaves at 6:30, calls me at 7:15 because you know the mechanic will always find something else wrong with the car and we all know they have psychic powers and can predict what will cease to function once when the car is 1 day passed the warranty.

“Guy said full service is $500, he’ll do the water pump and he’s suggested we get the timing belt changed.”

“$500, we’re still under warranty?”, says me, “what’s up with the timing belt”

“Well the guy says it usually goes around 60,000 miles and since he’s changing the pump we might as well get that done”

“Wait, so right now there’s actually nothing wrong with the timing belt?”, says I, “60,000 miles, we only have 40,000 on the car. 40, 000 in 5 years, that’s 20,000 in 2 years, so by my calculation we have another 2 years (as you see I’m really good at math first thing in the morning) before the timing belt is fubar. In 2 years we might win the lottery and won’t give a rats ass if the timing belt (whatever the hell that is) breaks. If we win the lottery I’ll be driving a BMW not a friggin Hyundai”.

“So leave off on the timing belt”?

“Ya think, and forget the service, we don’t need no stinkin’ service, just get done whatever’s covered, which should include that headlight which only works when it’s kicked”?

yada yada yada yada

Ok, so who wants to take M until his xbox is returned? I’m watching tv, reading, playing on the pc, he’s watching me watch tv, read and play games on the pc. He’s talking to me.

Now don’t get me wrong, I’m all for ‘communicate with your kid’ thing, but omg he’s smothering me with attention.

I really don’t need to have a conversation about the benefits of being a 2 xbox household while I’m sat on the toilet. I really don’t care how many achievements are in the new rainbow six while I’m catching up with ‘brothers and sisters’ online. Yeah sure I promise we’ll try and beat ‘raining blood’ on hard using just the controller when the console is returned now please can I have 5 minutes to myself – enough time to plug my ears with cotton wool.

Go to the top

Did I mention yesterday I was so peeved off with the xbox fiasco I fired off an email to two top execs at Microsoft? No? Well yes I did – you know the saying (or you should) “things role downhill, the higher up you go the more momentum it gains as it trickles down”. I’m not in the military I don’t believe in going up the chain of command, it’s time consuming and frustrating.

Nobody was more surprised than I to get a phone call this morning in reply to those emails. Lady was really nice, really sympathetic and spoke with an American accent (which as you all know is rather refreshing when most CS centers are in India or some other country where English is the second language)

She canceled the original repair, started another and has assured me things will be expedited.

All I want is a working xbox, doesn’t have to be a new one. One of my major gripes was the amount of time it took from start to finish – 21+ days – unacceptable. In other words if I had gone through regular tech support, after this repair I would have been without my xbox for over 2 months, the darn thing is only 10 months old.

I have a direct phone number to reach her just in case something messes up along the way.

I’ll update as things progress (quickly I hope).

Oh just wait a cotten pickin minute

They’re not sending me a box, I have to find my own box, pack it, send it, insure it AND PAY FOR IT!

So said the email I received this morning:

Your service order has been created and we will process your Xbox console within 2 days of receipt.

If requested by the Xbox Customer Support agent you spoke with on the phone, submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the warranty period. If proof is not received or if your proof indicates that your device is not in warranty, your device will be returned to you unopened, and you will need to pay freight charges directly to the carrier (freight collect) using only these forms of payment: personal check, certified check, cashier’s check, official check, money order or company check.

When sending your device in for service it is important that you follow these instructions:

· Select a box that is suitable for transportation to avoid damage.

· Ensure that you pack the product with padding.

· Write your name, address, phone number and the Service Request ID #: xxx xxx xxx xxx on a piece of paper and include it in the box with the product.

· On the outside of the box please write the Service Request ID #: xxx xxx xxx xxx on the lower right hand corner of the box.

· Insure your device.

· Get the tracking number from the carrier you used to ship your Xbox console and write it down.

· Before you deliver your Xbox console for service, it is your responsibility to keep a separate backup copy of any data stored on your Xbox console. You will be responsible for reinstalling all data that was on the Xbox console. Data recovery is not included in the service and Microsoft is not responsible for data that may be lost or damaged during transit or repair.

· It is very important that you send only your Xbox console; any additional items included in the shipping box that you send to us will not be returned.

o Remove any disk in the tray

o Remove any custom face plate (Xbox 360 ONLY)

o Remove your Hard Drive (Xbox 360 ONLY)

o Don’t not include any controllers, power cords, and or AV Cables unless instructed by the Xbox Customer Support agent over the phone

· All service requests are governed by the terms and conditions of the limited warranty. This request for service is valid for only 30 days. If we do not receive your Xbox console within this timeframe, a new service request will be required.

They have got to be kidding me? I am not paying for anything – but of course I can’t tell them that today since I’m at school all day and then the after school well …after school.

Ya know, if I hadn’t spent all that money on a stove I would have gone out and bought another 360, smashed up the broken one and mailed it to them in a jiffy bag just for the hell of it.